E-commerce sales are projected to grow 10 to 12 percent annually. Journal of Value Chain Management, 1(1/2). Price reduction and discounts are electronically conveyed. In March 2016, there were roughly 663 million users. Developing countries have focused on the development of ICT during the last two decades and as a result, it has been recognized that ICT is critical to economy and is as a catalyst of economic development. [13] What the experience in these countries shows, is that governments in the developing world can effectively exploit and appropriate the benefits of ICT, but e-government success entails the accommodation of certain unique conditions, needs and obstacles. [40], As opposed to effectiveness, efficiency is focused on the internal competence within the government departments when delivering e-services. Benchmarking eGovernment: tools, theory, and practice. A case management system that integrates the processes related to management of cases for the Syariah Courts. It simply refers to carrying out business activities over the internet. Users ability to access to the e-service is important theme in the previous literature. E-Readiness Guide. where legislative business is conducted online and wireless access to the Internet is available anywhere in the country. Companies such as eBay and Etsy have achieved great success, with eBay posting a net income in 2016 of nearly $9 billion and Esty claiming roughly $200 million in profits from nearly $2 billion sales. E-commerce Technology Trends That Will Shape CISO MAG is a widely read & referred cybersecurity magazine and news publication for latest Information Security trends, analysis, webinars, podcasts. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of e-service in both domains of e-government and e-business.[a]. What Might Be Next In The Economy? 7000+ amazing blocks Mobirise Free Website Builder app offers 7000+ website blocks in free, premium themes and page templates that include sliders, image/video galleries, articles, blog posts, counters, chat buttons, online shops, countdowns, full-screen intros, shopping carts, features, data tables & pricing tables, progress bar & cycles, timelines, tabs & accordions, call In general terms, the definition of e-readiness is relative, for instance depending on a country in question's priorities and perspective. [28] Alibaba is China's largest on-line marketplace with an annual revenue stream of $16 billion. The five attributes of this model are: reliability, responsiveness, assurance, tangibles, and empathy. Vol. 31, Iss. Microsoft is building an Xbox mobile gaming store to take on Recommendation to improve accessibility is evident in previous literature including Jaeger (2006)[34] who suggests the following to improve e-services accessibility like: design for accessibility from the outset of website development, Involve users with disabilities in the testing of the site Focus on the benefits of an accessible Web site to all users. Wal-Mart's sales for E-commerce in 2015 was roughly $13 billion. Philippines e-Service Awards Philippines(Started 2001) Categories: Outstanding Client Application of the Year, Outstanding Customer Application of the year, Groundbreaking Technology of the Year, Most Progressive Homegrown Company of the Year. Django E-commerce website PROJECT REPORT Wu, Philip F. (2009). The following table summarizes some major of these: The LIRNEasia study [Alawattegama & Wattegama (2008)] focuses more on content than on accessibility and ease of use, unlike the other studies mentioned in the table. information and communication technologies, "A Citizen's Guide to Open Government, E-Government, and Government 2.0", "CEO Insiders: America's Top 25 E-commerce Retailers by Sales", "How e-commerce helps US small businesses go global", "Etsy IPO: All You Need To Know About Etsy", "Chinese E-Commerce Boom Bigger Than US, UK Combined", http://www.apdip.net/documents/evaluation/e-readiness/geosinc01042002.pdf, Open Learning - OpenLearn - Open University, The World Bank (InfoDev) e-Government toolkit, https://en.wikipedia.org/w/index.php?title=E-services&oldid=1114531171, Articles with unsourced statements from October 2012, Creative Commons Attribution-ShareAlike License 3.0. the channels of service delivery (i.e., technology). However, But still there is call to improve these measures and make it more compressive[45], ``The word usability has cropped up a few times already in this unit. [19] Through the internet and websites such as USA.gov, an individual can perform actions such as contacting elected officials, find information about the work force such as retirement plans and labor laws, learn about money and consumer issues such as taxes, loans, and welfare, learn about citizenship and obtaining a visa or passport, and other topics such as health and welfare, education, and environmental issues. Wal-Mart is also a widely popular retailer. The Importance of Delivery Service in E (2009),[37] we suggest E-Government and the digital divide should be seen as complementary social phenomena (i.e., demand and supply). Tech Monitor - Navigating the horizon of business technology It is currently located throughout 100 countries worldwide and in 2015, it filed 3,898 patent applications, more than any other country in the world. which collectively contribute to such an assessment. Government Information Quarterly, 23(2): 207-235. [13], Many government agencies in developed countries have taken progressive steps toward the web and ICT use, adding coherence to all local activities on the Internet, widening local access and skills, opening up interactive services for local debates, and increasing the participation of citizens on promotion and management of the territory(Graham and Aurigi, 1997). Government 2.0 (Gov. Are Mauritians ready for e-Government services?. Kluwer Academic Publishers, Massachusetts, Kaylor, C., Deshazo, R. & Eck, D. V. (2001) "Gauging e-government: A report on implementing services among American cities". For example, Huang (2003)[33] finds that most of the websites in general fail to serve users with disabilities. Implied in this measure is the extent to which the usage of communications devices and Internet services creates efficiencies for business and citizens, and the extent to which this usage is leveraged in the development of information and communications technology (ICT) industries. Government Information Quarterly 26 (2009) 536539, GeoSINC International (2002). According to Grnlund et al. Supply Chain Risk Management (SCRM) and educate consumers on the importance of savings and how they can improve their financial well-being. (2003). Electronic Journal of e-Government, 7(1), 1 10, Wimmer, M., Codagnone, C. and Janssen, M. (2008) Future of e-Government Research: 13 research themes identified in the eGovRTD2020 project. (Heiner and lyer, 2007)[31]. Internet Research, 16 (3), 339-359, Alasem, A. puzzling when viewed against the limited progress made in other comparable developing countries, especially those located in the eGovernment empowering citizens: Genvej (, Category 2b. Axelsson et al. 2.0 offers increased citizen participation through on-line applications such as social media and other apps. The two dominant application areas of e-services are: The use and description of the e-service in this page will be limited to the context of e-government only where of the e-service is usually associated with prefix 'public' as in "public e-services". has become one of the continent's leaders in, and model on, bridging the digital divide through e-government. Proceedings of the 6th International ISCRAM Conference Gothenburg, Sweden, Huang, C.J. same region, sub-Saharan Africa, where the structural and institutional constraints to e-government diffusion are similar. La BELLE Fashion Store has opened the door of opportunity and advantage to the firms. presentation layer (customer interface through which the web pages and e-services are linked). Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. The quality of its website also demonstrates how advanced a regulatory agency is. "Life, Liberty and the pursuit of Happiness" is a well-known phrase in the United States Declaration of Independence. Service Excellence in Electronic Channels. Internet Plus will help to grow the job market as the government plans to use local citizens for development, and to generate more areas dedicated to technological growth such as Zhongguancun. E For example, firms can contact people through mobile devices at any time and at any place. Following are a few examples regarding e-services in some developing countries: Bangladesh first e-service system is National E-Service System ([ NESS]) and 2nd e-Service For you [eserviceforyou.com]. Some major cost factors are (Lu, 2001):[12], Information technology is a powerful tool for accelerating economic development. Also a number of well publicised e-government ventures such as the latter, analysts and researchers consider the state of e-government in South Africa to be at rudimentary stages. (2001). Huawei is a tech company that produces phones, tablets, and develops the equipment used in fixed-line networks. Google challenges Baidu as the major internet search engines in the world. Available at, Codagnone, C. Undheim T.A (2008). The SERVQUAL- service quality model is one of the widely used tools for measuring quality of the service on various aspects. [20], E-commerce is another growing E-service in the United States for both big and small businesses. Strategic Management of Information systems and Technology in an e-World, Proceedings of the 21st IT Conference, Sri Lanka, pp103-111. Websites are increasingly important portals to government agencies, especially in the context of information society reforms. In the section, we will provide description of some international awards. [27] There is(are) a wide variety of reasons as to why E-commerce flourishes in China including easy access to mobile internet, low cost of shipping, and a vast selection of cheap, unbranded products. Many new technologies in the E-commerce sector are yet to come. Microsoft is quietly building a mobile Xbox store that will rely on Activision and King games. These security concerns, such as hacker attacks and the theft of credit card information, make governments hesitant to provide public online services. satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Ndou, V.(2004)E-Government for developing countries: Opportunities and Challenges, EJISDC 18, 1, 1-24, Graham, S. and Aurigi, A. Cybersecurity's importance is on the rise. Stakeholders, including businesses, investors and even the general public, are interested in information produced by government agencies, and websites can help to increase their transparency and accountability. [3] E-service is one of the branches of this domain and its attention has also been creeping up among the practitioners and researchers. Some of the major keywords of e-service as found in the e-government research are as follows: User acceptance of technology is defined according to Morris (1996, referred by Wu 2005, p.1)[32] as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Lowering of entry barrier to new markets and cost of acquiring new customers, Alternative communication channel to customers. Some companies monitor their employees' computer usage patterns in order to assess individual or workgroup performance. Leverage our proprietary and industry-renowned methodology to develop and refine your strategy, strengthen your teams, and win new business. (2009)[43] argue that the stakeholder concept-which was originally used in private firms-, can be used in public setting and in the context of e-government. Best Free Website Builder Software [2022] - Mobirise There is usually a wide selection of goods and services. An Overview of e-Government Metadata Standards and Initiatives based on Dublin Core. LIRNEasia, Lu, J. There are some challenges in e-service, as Sheth & Sharma (2007)[30] identify, are: The first challenge and primary obstacle to the e-service platform will be the penetration of the internet. They have grown their business by having electronic services. Only a decade after emerging from the fastest genocide of the 20th Century, Rwanda, a small country in Eastern Central Africa, Online Shopping play a great importance in the modern business environment. 2.0) is currently in place to bring the people and governments together to learn new information, increase government transparency, and better means for communicating to one another. [22] The majority or eBay's business is conducted in the United States but it does a great deal of international business including the United Kingdom and Germany. In some developing countries, access to the internet is limited and speeds are also limited. Depending on the types of services, there are certain functionalities required in the certain layers of e-service architectural framework, these include but are not limited to: Measuring service quality and service excellence are important in a competitive organizational environment. eGovernment empowering businesses: MEPA, the Public Administration eMarketplace (, Category 3. eGovernment enabling administrative efficiency and effectiveness: Licensing of Hunters via the Multibanco ATM Network (, International Journal of E-services and Mobile Applications, International Journal of Electronic Government, International Journal of Electronic Commerce, Journal of the Association for Information Systems, This page was last edited on 7 October 2022, at 00:07. ), Mawangi, W.(2006) The social relations of e-government diffusion in developing countries: the case of Rwanda, Proceedings of the 2006 international conference on Digital government research, May 2124, 2006, San Diego, California, van Brakel, P.A. Microsofts Activision Blizzard deal is key to the companys mobile gaming efforts. mobile phones based) as customers may not like to be contacted with the service providers at any time and at any place. issues and problems pertain in these countries, requiring focused studies and appropriate approaches. The possibility of fraud will continue to reduce the utilization of the internet. Also, Electronic Labour Exchange (ELX)is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform. This theme also includes the international benchmarking of e-government services (UN reports, EU reports); much critic has been targeting these reports being incomprehensive and useless. Amongst these, key factors relate to a lack of a clear strategy to facilitate uptake and adoption of e-government services as well as evaluation frameworks to assess expectations of citizens who are one of the primary user groups of these services.[17]. E-Services is one of the pilot projects under the Electronic Government Flagship within the Multimedia Super Corridor (MSC) initiative. By the end of 2015, Tencent's WeChat messaging app reached around 700 million users. If youre looking to improve your customer service and boost your business, paying attention to your delivery process is key. Another meaning of usability is related to the ease of use of an interface. Potential Impacts on Society despite some economic benefits of ICT to individuals, there is evidence that the computer literacy and access gap between the haves and have-nots may be increasing. No more queuing, traffic jams or bureaucratic hassles and one can now conduct transaction at one's own convenience. The three main components of e-services are: For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. Impact on Social Interaction advancements in ICT and e-Technology solutions have enabled many government functions to become automated and information to be made available online. (2007),[35] for a simple e-service, the needs for knowledge and skills, content and procedures are considerably less. Moreover, efficiency gains are those that can be most likely proven empirically through robust methodologies[41], Security is the most important challenge that faces the implementation of e-services because without a guarantee of privacy and security citizens will not be willing to take up e-government services. A note about the documents included on this page: These documents were originally selected for the project Our Documents: 100 Milestone Documents from the National Archives, a national initiative on American history, civics, and service.They were identified to "help us think, talk and teach about the rights and responsibilities of citizens in our Customers do not take like intrusive behavior and may not use the e-service platform. Measuring cost/benefits of e-business applications and customer [4], E-service (or eservice) is a highly generic term, usually referring to. Security This is a concern to those who place a high value on social interaction. Marketing Statistics ICT, in general, is referred to as an enabler, but on the other hand, it should also be regarded as a challenge and a peril in itself. National Archives However, in complicated services there are needed to change some prevailed skills, such as replacing verbal skills with skill in searching for information online. These technologies used in E-commerce, like handheld or mobile platforms will be part of E-commerce businesses, and subscription of services will have greater importance in the digital market. There are some journals particularly interested for e-Service . Unlock digital opportunities with the worlds most trusted Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. e-Syariah is the seventh project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). E The possibility of privacy violations will reduce the utilization of the internet. ", Most of the reports and the established criteria focus on assessing the services in terms of infrastructure and public policies ignoring the citizen participation or e-readiness. Apple develops and sells a wide variety of technological goods and services such as cell phones, music players, and computers. EzineArticles EBPP (electronic bill presentment and payment): On the Internet, electronic bill presentment and payment (EBPP) is a process that enables bills to be created, delivered, and paid over the Internet. The future of e-service is bright but some challenges remain. Asgarkhani, M. (2002b) e-Governance in Asia Pacific, Proceedings of the International Conference on Governance in Asia, Hong Kong. Impact on Jobs and Workplaces - in the early days of computers, management scientists anticipated that computers would replace human decision-makers. Usability of E-Government Web Sites for People with Disabilities, In Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS03), IEEE Computer Society, 2003, Jaeger, P.T. The Importance of Cybersecurity. So, in recent years there seems to have been efforts for providing various e-services in many developing countries since ICT is believed to offer considerable potential for the sustainable development of e-Government and as a result, e-Services. people want to be assured that they are safe when they are conducting online services and that their information will remain secure and confidential. According to Helbig et al. Managing Service Quality (12:3), 2002, 135-138, Janda, S., Trocchia, P. J., and Gwinner, K. (2002).