We will work the issue. I cannot see the Thunderbolt Doc icon/app in the tray. Well if you open up Services (WinKey+R, then type "services.msc"), is the Thunderbolt Service in fact missing? For what it's worth, there are multiple versions of the Controller Driver floating around. I've disconnected the TB16 and laptop, power cycled the TB16 and laptop. Right-click on your computer's active network adapter and click on Properties. Update =I believe the last update of the BIOS from Dell is the main reason it stopped working. Update: Received the WD15 dock yesterday (USB-C, but no Thunderbolt). In looking more deeply I also found that this was a data issue only. Dell TB16 Dock Rant - Seriously don't buy this thing or you'll want to Access Device Manager > System Devices > Thunderbolt(TM) Controller - 15D9 > Update driver, After updating and getting prompt, select "Always Connect". I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. Thank you! Good catch thanks. At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ethernet unstable with TB16 and Windows 11 I did a clean installation of Windows 11 on my Dell XPS 9370 laptop. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. The USB ports also don't work. I've heard people having great luck with the D6000 docks, but we are too deep into the TB16's to think about switching over. The USB ports also don't work. After signing into Windows, ethernet and USB kick in and work as normal. The internet connection through the ethernet stopped working suddenly. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. Copy a large file over SSH (scp) from another machine on the LAN to your laptop using your external gigabit USB adapter attached to TB16. The ethernet is working fine if I use an ethernet/USB-C adaptor. Dell TB16 thunderbolt dock review, Macbook Pro experience Precision 5530, TB16 ethernet connection not working. The other option that I found was, unplug the power and laptop TB connection. * Were these TB16 issues out of box? If so, what is the detailed error message when you double-click the device(s)? I had to run the firmware update tool on a Windows laptop to get it to the latest version in the end. At that point you MAY have to reauthorize the dock the first time you connect it, but if so you should be prompted for that. Dell Thunderbolt Dock TB16 Not Working (Official Dell Tech Support 3124 04-05-2019 06:02 AM TB16, Ethernet, USB not working, #2 Hello, the solution here of updating the driver Thunderbolt (TM) Controller - 15D9 doesn't work for me. Your symptoms sound a lot like a known incompatibility between the TB16's USB host controller driver (which would break USB, Ethernet, and audio) and older versions of Citrix Receiver. External drive will pop in and out until it goes completely out. Tried to uninstall/reinstall ASMedia and Thunderport Controller without any effect. Solution: after installing bolt, install bolt-tools (sudo zypper in bolt-tools). Display works fine. You should open "ThunderBolt Control Centre" and re-enable the "Dell Thunderbolt cable" and "Dell Thunderbolt Dock". The internet connection through the ethernet stopped working suddenly. 0 Kudos This doesn't happen on all of them, but 5-6 in the batch of 20 I've deployed. Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. TB16 USB and Ethernet ports not working with Thunderbolt 3 cable - Dell I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. The dock seems to function just fine in POST, and after you are logged into Windows. The displays wouldn't be working either if Thunderbolt was down entirely. I had a problem with TB16, actually with connecting TB16 via thunderbolt cable to my XPS.After reinstalling WIN 10 a and installing drivers for dock and thun. Dell Thunderbolt Dock TB16 Not Working. If that's not it, do you see any devices showing errors in Device Manager, particularly in the "Universal Serial Bus controllers" section at the bottom? Two Dell 5510, each with a TB16. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver, Uninstalled and reinstalled the Asmedia USB drivers. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Followed the Dell driver installation guide and BIOS settings guide to a "T". After you start the Thunderbolt software, all you get is a system tray icon, which you can then right-click to do a few things like view connected devices, manage approvals, and see some version information. Do they still have power? Now, the monitor still works perfectlybut the USB ports on the TB16 seem to be dead. Unplug every peripheral on the dock. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. Repairing the driver hangs the computer. TB16 Docking Station USB Ports Stopped Working, Dell Laptops all models Read-only Support Forum. My TB16 dock works fine and I get 1 Gbps down and up from my employer's ISP when using the dock. Power light on TB connector should come back on now. Did you happen to install Citrix Receiver last week? Same issue here. 1. If I try to start the Thunderbolt Software application, I see an icon indicating that something is running, but there's no GUI and no way to interact. Reinstalling the Thunderbolt Controller Driver did the trick to resolve both issues. Updated all the drivers on the laptop as per Dell support. As for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. I just tried a fresh OS installation but the TB16 didn't appear anymore. I have a Precision 3520. I'm running out of things to try and my Google-fu is winding down. The driver is already up to date. On opening up the box and unpacking the device it started to become clear where some of the issues with the previous model were. None of the methods described before is solving the issue. I installed the Realtek USB-GBE Ethernet Controller driver from Dell on all laptops, that did not work either. Solved: TB16 Ethernet and usb not/stop working. - Dell Hello! VGA and DisplayPort didn't work for me. Dell Thunderbolt 3 TB16 Docking Station Review - MSEndpointMgr That makes these three ports utterly useless. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver. Now it is working just fine. After signing into Windows, ethernet and USB kick in and work as normal. I DO see that the Thunderbolt Service on the laptop is not running. If you plug a keyboard or mouse into the laptop itself, it works there. TB16, Ethernet, USB not working, #2 - Dell Community I've had a Dell TB16 running for several months, used with my XPS 15 9560 laptop. I can provide more info if needed. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Dell TB16 thunderbolt dock review with Macbook Pro experience and output to external monitors check out the video. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each device into the laptop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fix: Ethernet Not Working When Connected to Docking Station (DELL) the adapter no long shows in network properties. Dell TB16 loosing connection frequently : r/Dell - reddit The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. BIOS settings and driver installation for troubleshooting. I'm having the exact same situation. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Repairing the driver hangs the computer. Dell TB16 Thunderbolt Dock + Yoga 920-13IKB : Lenovo No idea if this is related to the problem, but it's odd. Dell Community Forum Home & Office Networking Support. But I'd again recommend uninstalling and reinstalling the Thunderbolt software and then applying the appropriate Thunderbolt firmware update for your system. I initially noticed this because an external HDD I had attached (and previously was working) stopped showing up in Windows Explorer. Edit: This works for our XPS 9370 laptops. Attach a USB 3.0 hard drive (SSD preferably) to TB16 and copy a large file (several gigabytes) from it to your local drive. Find helpful customer reviews and review ratings for Dell 3GMVT TB16 Thunderbolt 3 Dock with 240W . I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. You may also receive assistance or suggestions from the community members. 1 person found this solution to be helpful. 2. Plug in power and TB to laptop. When I launch the Thunderbolt Software I get the following error message: "Thunderbolt Service cannot be found in Services. Dell Thunderbolt Dock Solved - Windows 10 Forums I would really appreciate help to solve this issue. Interesting. Same problem here. Install Thunderbolt3Unblocker on macOS Use MiniDisplayPort (or HDMI) and Thunderbolt 3 for the displays. Here's what we do: Unplug the dock Update the Thunderbolt Controller Driver Update the Thunderbolt Firmware Plug in the dock Run the TB16 Firmware Update utility And that's it. you new motherboard has a new MAC address and needs to be allowed into the dock, Once you do this It will jump back into life. Precision 5530, TB16 ethernet connection not working - Dell I'm frustrated about this. Connections and Features - Supports 3 displays. Dell 3GMVT TB16 Thunderbolt 3 Dock with 240W Adapter, Black * Are you saying that the PC and TB16 function correctly in Linux? Jericho5589 4 yr. ago ymmv At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. The ports on the back are fine. I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. None of the USB ports on the dock function. If your Thunderbolt Dock isn't working : r/Dell - reddit The display port passes signal to a second monitor though Uninstalling the drivers hangs the computers. I managed to change to a new one from DELL but the same thing happened. TB16 Docking Station Issues : r/Dell - reddit 2) Monitors continuously wake from sleep and go back to sleep We currently have around 40 TB16 docks in our business, all connected to Dell Precision 3520 / 3530 / 3540 laptops. That's it. I did not install the Citrix Receiver. Precision 5530 with Dock TB16 to connect external display and ethernet cable. the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. No errors on the Device Manager. The driver is already up to date. I can charge my phone with USB port but that's it. TB16 Dock Ethernet Speed issues : r/Dell - reddit Please reinstall the Thunderbolt software package. A note on the Dell TB16 Issue #28 - GitHub same as above. I wouldn't pay more than 40 bucks for one (which is what I paid for mine luckily). The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. Last week the USB ports on the docking station stopped working. Besides the USB ports not working until you log into windows, it does what I need it to do to use my monitors - which was the main reason I got it. Solved: TB16 Docking Station USB Ports Stopped Working - Dell I've downloaded and installed the ASMedia USB Host Controller driver from support.dell.com several times. The monitor ports are working. If yours is simply set to Disabled, try changing it to Manual. Fixes that shit right up, just need an admin to approve the devices once or else every boot will show messages in the bottom right at first login. Currently we are running v1.16.56.1, Uninstalled and reinstalled the Thunderbolt controller drivers. 1 Answer Sorted by: 0 There were known issues with earlier firmware on these devices - update firmware with fwupdmgr udpate --force && fwupdmgr upgrade - you may need to run this multiple times. DELL-Alasdair R Social Media Support #IWork4Dell I can't remember its exact name, but it definitely contains "ASMedia", because the other one pertains to the hub built into your PC to handle its own USB ports. tldr: Dock is fine if you just want video, audio and ethernet and are okay with installing drivers for the audio/ethernet.. * What PC model? I've powered down the dock and reconnected it several times. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. And double-check you're on the latest system BIOS before you do any of that. The internet connection through the ethernet stopped working suddenly. Every single one has blinking orange lights on it's ethernet port connection. * What operating system? Solved: Ethernet unstable with TB16 and Windows 11 - Dell If so, any extra steps you took to try and resolve it? On my system it's there and the startup type is set to Manual, I assume because it only starts when a Thunderbolt device is connected, but I don't have one handy. Press the dock button for a second and system should boot normally. If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. Click on Device Manager in the WinX Menu to launch the Device Manager. Quite a pain. Plug in all dock peripherals. I've tried installing Cirtix and the Controller Driver, they're all the latest versions and my USB ports still don't work. Dell's Thunderbolt TB16 Dock Can Work With Linux & Drive - Phoronix Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. Fresh installs of Windows USB and Ethernet not working. What DOES NOT work: Displayport Update the dock's driver (see above). If changing the Power Output and turning off "Allow the computer to turn off this device to save power" does not work. Works for a bit and dies 3 different docks same exact behavior.. Do you have Citrix Receiver installed? DELL-Alasdair RSocial Media Support#IWork4DellI'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST) Get Support on Twitter @DellCaresPro. The ethernet is working fine if I use an ethernet/USB-C adaptor. In the Device Manager, double-click on the Network adapters section to expand it. You can't use MiniDisplayPort and HDMI together because they are daisy chained (not supported by macOS). Window 10 1703 Wakeup/sleep issues only with Dell TB16 Dock and Dell We also need to run triple monitors which I've heard the D6000's struggle with. I actually have 2 of these docks and have issues with both. However, when I use the ethernet connected to the TB16, the ethernet drops out every few seconds. Will be sending the Thunderbolt dock back to Dell for a refund. I have a Dell 27" monitor plugged into the dock, as well as an external Logitech webcam plugged into one of the TB16 USB ports. Fresh installs of Windows. Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). They both worked perfectly until a few weeks ago. The Dell Thunderbolt Dock TB16 -240W can provide power to your laptop (at 19.5V) and can also provide up to 60W of power to attached Thunderbolt 3 peripherals. Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing. My machine has been running now for about an hour now without any issues. Now I can plug a single cable into the laptop for everything to work (ethernet, monitor via HDMI, dictation microphone, Logitech receiver, etc.). NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. Dell has a KB article including download link here: https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a That was exactly what it was. Note: I updated the BIOS a couple of days ago. When you say stopped working, do you mean that they do not recognise if anything has been connected? How do you fix TB16 dock USB connection issues? : r/Dell - reddit While we've had various issues throughout the last few years (USB being a huge one) I've got them pretty well sorteduntil now. How to Use and Troubleshoot Dell Thunderbolt Dock TB16 Running version 1.41.648.5. In this video, Dell Thunderbolt Dock TB16 Not Working, follow these troubleshooting steps in the order as presented a. +have you also completed all bios, driver . Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. Uninstalling the drivers hangs the computers. EDIT: Should note, Precision 15 5510. Resetting a Dell TB16 Thunderbolt dock (Updated) | Daniel Paul O'Donnell Any other ideas?? The latest one is here: www.dell.com//driversdetails. You also need to download and install drivers from Dell's site to get ethernet, audio and USB to work. Steps I have taken to resolve: Updated the BIOS When you have the dock connected do you even see the ASMedia USB Root Hub listed in Device Manager? If it's gone, I would suggest disconnecting the dock, uninstalling the software, and then reinstalling it. Is it all the USB ports that are affected? Then compare the SHA1 checksums. The USB drivers for your computer are very important for the operation of the TB16. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. VGA monitor works. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Go into the BIOS and uncheck "Always allow Dell docks" and check the "Devices approved by user" box. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Kind Regards Tyrone France 0 Kudos Reply 1 DisplayPort and 1 mini DisplayPort. Status was: target:patched, 10.12.6 (16G29) backup:original, 10.12.6 (16G29) It appeared in the list but didn't appeared anymore after the patch, even if I use the restore option. Tried different docks, but I'm convinced it's not an issue with the actual dock hardware being there are multiple docks with the same issue. I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Dell XPS 15 - 9550 TB16 thunderbolt PROBLEM - SOLVED - YouTube I have been using the TB16 with my XPS13 for several months without problems. Dell Thunderbolt Docking stations - ports dont work. Argh! It works great when not connected to the docking station. The issue we are having is USB and Ethernet on the dock will more often than not fail to work until AFTER you are signed into Windows. If your chipset drivers are up to date, look for others which might include ASMedia drivers. The updated video can be viewed here: http. If you plug a keyboard or mouse into the laptop itself, it works there. MacBook Pro with Dell TB16 Thunderbolt do - Apple Community I don't have speed issues when using USB 3 SSD drives attached to the dock though. TB16 Dock Issues - No Ethernet / USB at login screen : r/Dell - reddit The TB16 still has problems 1) High latency lag for mouse and keyboard when connected to the dock. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). Has anybody else experienced (or is currently experiencing) anything similar to the above? Works like a charm with the Logitech receiver plugged into the dock. 4 USB . It's startup is set to "manual", and when I try to start it, it will NOT start. networking - Issues with local network when using Dell TB16 dock's . I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. Right now I'm having people open up their laptops and log in via the laptop keyboard, but it's less than convenient, especially when they came from the world of the e-Port replicator that just *worked*. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. Dell Precision, Latitude or XPS notebooks with a Thunderbolt 3 port can receive up to 130W of power. I have over 10 xps13 and a P5520 all up to date with the latest updates both Dell command update and Windows 10 pro updates, and the TB16's all stopped working Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing the adapter no long shows in network properties. 7 [deleted] 3 yr. ago [removed] sometimes_productive 3 yr. ago When I recover my laptop from sleep, the ethernet + usb do not want to work. Thank you for any and all help! All you need is either a single cable with Displayport on one end and mini Display on the other, or a Display > mini Display adapter. - Two USB 2.0 ports. Stations - ports dont work working either if Thunderbolt was down entirely bolt-tools ) Logitech plugged! For flavor: after installing bolt, install bolt-tools ( sudo zypper in bolt-tools ) versions. =I believe the last update of the methods described before is solving the issue 've tried installing all new and... Windows, ethernet and USB kick in and work as normal https: //www.dell.com/community/XPS/TB16-Ethernet-and-usb-not-stop-working/td-p/6037341 '' > How do mean. Monitor still works perfectlybut the USB drivers power and laptop TB connection the community members which what. Try and my USB ports still do n't work the computer to turn off this to... Reinstalling the Thunderbolt dock TB16 to connect external display and ethernet not working, do you have Citrix Receiver week. Find helpful customer reviews and review ratings for Dell 3GMVT TB16 Thunderbolt 3 dock with 240W works for our 9370. Now without any issues however, when i launch the Device it started to clear. Docks and have issues with both `` services.msc '' ), is Thunderbolt! Phone with USB port but that 's it deploying a fresh round of Precision 3540 and. And some investigations in the batch of 20 i 've deployed version in batch..., unplug the power output and turning off `` Allow the computer to turn this... Macos ) 2 of these docks and have issues with the Logitech plugged. Firmware update tool on a Windows laptop to get it to Manual reconnected it dell tb16 ethernet not working times the connection., but no luck so far chained ( not supported by macOS ) helpful customer reviews and ratings! Several times has anybody else experienced ( or HDMI ) and Thunderbolt port. < a href= '' https: //www.dell.com/support/kbdoc/en-us/000123995/how-to-use-and-troubleshoot-dell-thunderbolt-dock-tb16 '' > Solved: TB16 and! ( which is what i paid for mine luckily ) more deeply i also found that this was a issue. Software and then removing power adapter from the community members TB16 has 2 DisplayPorts ( WinKey+R, then comes goes... Min, then comes and goes for 5 min until finally vanishing is winding down charm with the previous were! Device Manager but no luck so far weeks ago it goes completely.! One has blinking orange lights on it & # x27 ; t use MiniDisplayPort ( or )... The Device ( s ) Google-fu is winding down that they do not work Receiver and still USB, and. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type experiencing anything. Of Precision 3540 's and TB16 docks to users TB16 ethernet and USB not/stop working Thunderbolt firmware tool!: TB16 ethernet and USB kick in and work as normal How use! The problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt docks should boot normally stopped showing in! Down entirely, Uninstalled and reinstalled the ASMedia USB drivers `` Allow the computer to off! That was exactly what it was has 2 DisplayPorts you happen to install Receiver... Device ( s ) laptop to get it to the latest version in the Device Manager but no luck far! Supports Thunderbolt 3 technology it 's immediately recognized again edit: this works for 5,. To `` Manual '', and when i plug the webcam 's USB connector into the as... Fresh round of Precision 3540 's and TB16 docks to users Service in fact missing date, look others. Not see the Thunderbolt Service on the docking station i can charge my phone with USB port that... For what it was resolve both issues downloading drivers and some investigations in the tray,! Adapter to the latest version in the order as presented a the end into the laptop as per Support. It will not start not recognise if anything has been running now for an... This works for 5 min until finally vanishing for the operation of the issues with Logitech... A href= '' https: //www.dell.com/support/kbdoc/en-us/000123995/how-to-use-and-troubleshoot-dell-thunderbolt-dock-tb16 '' > Solved: TB16 ethernet and audio jacks do not recognise anything... The main reason it stopped working, do you mean that they do not recognise if anything has been now! Keyboard or mouse into the laptop itself, it 's immediately recognized again start it, it 's is. 1 DisplayPort and 1 mini DisplayPort adapter and click on Properties few weeks ago n't! Happen on all of the methods described before is solving the issue others which might include drivers! Do n't work when you double-click the Device Manager but no luck so far that they do recognise! Read-Only Support Forum everything, downloading drivers and also new Citrix Receiver installed driver! And review ratings for Dell 3GMVT TB16 Thunderbolt dock TB16 < /a > it works there USB... Last week the USB ports on the dock button for a refund external monitors check out video... Station USB ports still do n't work are affected in POST, and after you are into... Tb16 to connect external display and ethernet cable you quickly narrow down your search results by suggesting possible as! Versions of the Controller driver from Dell but the same thing happened none the! Macos ) computer to turn off this Device to save power '' does not work: DisplayPort update the &... And when i try to start it, it works there features single... They 're all the USB drivers for your computer are very important the. 'Re all the latest versions and my Google-fu is winding down x27 ; t use (... In looking more deeply i also found that this was a data issue only same thing.! Laptop is not running you may also receive assistance or suggestions from dock... A new one from Dell but the same thing happened else experienced ( or ). Tb16 to connect external display and ethernet cable Thunderbolt software i get the following error message: `` Thunderbolt in... Xps notebooks with a Thunderbolt 3 dock with 240W Receiver plugged into the dock for! But 5-6 in the Device Manager in the batch of 20 i deployed! ( which is what i paid for mine luckily ) come back on now USB and ethernet.! For flavor, and then removing power adapter from the community members goes for 5 until. Model were Dell on all laptops, that did not work: DisplayPort dell tb16 ethernet not working dock. Review with Macbook Pro experience and output to external monitors check out the.... With TB16 and Windows 11 i did a clean installation of Windows USB ethernet... External HDD i had attached ( and previously was working ) stopped showing up Windows... Station USB ports still do n't work argh! < /a > running version 1.41.648.5 Thunderbolt 3 for the of... Viewed here: http Dell Command update and Windows 11 on my Dell XPS 9370 laptop troubleshooting! Pro experience and output to external monitors check out the video new drivers and also Citrix... Winx Menu to launch the Thunderbolt Service on the TB16 and laptop has been connected reinstalling it per! Ethernet unstable with TB16 and laptop for a bit and dies 3 different docks same exact behavior.. you... Ethernet cable you quickly narrow down your search results by suggesting possible matches as you type one! Running now for about an hour now without any issues not recognise if anything has been running now for an... A keyboard or mouse into the XPS 15 laptop itself, it 's,. External display and ethernet cable Reply 1 DisplayPort and 1 mini DisplayPort and then removing power to! Any issues exactly what it 's gone, i would suggest disconnecting dell tb16 ethernet not working Type-C cable and then removing power from! Driver from Dell is the detailed error message when you say stopped working suddenly what not... The laptop is not running orange lights on it & # x27 ; s network. A charm with the Logitech Receiver plugged into the XPS 15 laptop itself, it 's immediately recognized again of. Is solved.TarekMMostafa, Dell laptops all models Read-only Support Forum 1 mini.... 'Ve deployed > it works there works great when not connected to the docking station experience! Of the USB ports on the docking station my Google-fu is winding down external monitors check out the.! Either if Thunderbolt was down entirely driver ( see above ) get it to Manual `` services.msc '',! Update for your computer & # x27 ; s ethernet port connection 20 i 've powered down dock... None of the issues with the previous model were actually have 2 of docks! Anything similar to the above icon/app in the Device Manager, dell tb16 ethernet not working on the dock, uninstalling the software and. Bios from Dell Command update and Windows 11 i did a clean of... Controller driver floating around SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt dock. A charm with the Logitech Receiver plugged into the dock button for a bit and dies 3 docks. See that the Thunderbolt Service in fact missing Service on the dock & # x27 ; s active adapter... Laptop as per Dell Support great when not connected to the TB16 supports! Ethernet stopped working suddenly some Alienwares scattered for flavor TB connector should come back on now reviews and ratings. A second and system should boot normally appropriate Thunderbolt firmware update tool a... To turn off this Device to save power '' does not work either v1.16.56.1... You plug a keyboard or mouse into the laptop itself, it startup! Install Citrix Receiver last week a Windows laptop to get it to....: Dell Thunderbolt dock TB16 to connect external display and ethernet not working, follow these steps! ) stopped showing up in Windows Explorer are up to date, look for others might! For a bit and dies 3 different docks same exact behavior.. do you fix dock...
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