Be the go to point for knowledge regarding web analytics and performance measurement, Awareness/experience of new media planning, buying, evaluation & integration, Extensive knowledge of web, CRM campaigning and database management. Successfully project-managed the full life-cycle of 20+ CRM implementations. Managed support and deployment of add-on products such as DemandTools, DupeBlocker, Integration to Microsoft Outlook and Crystal Reports. Participated in upgrading Netware 3.1 to Netware 4.1. Wrote chapter on Basic JCL for programming manual and taught Basic JCL class in Epsilon training program. Demonstrated mastery of customer service call script within specified time-frames. Defined and collect KPIs to manage capacity planning and escalation management. Trained internal teams in best practice strategies and how to properly use the marketing automation and CRM tools. Established and maintained a CRM Advisory team to assist in championing and driving through necessary CRM changes. Guide the recruiter to the conclusion that you are the best candidate for the crm manager job. Maximized recruiting effectiveness by leveraging multiple message channels to grow prospect interest. Skills : Microsoft Office, Oracle Siebel, Customer Service, Sales, Management Experience, Key Account Management, Sales Support, Business Intelligence. Driven & entrepreneurial; make an impact! PMP, Experience in managing a number of initiatives through a complete cycle, Excellent analytical and investigative skills, An analytical thinker with strong numerical skills, A creative, with a natural affinity for aesthetics, Strategic and commercial with a strong record of driving business growth, Exceptional communication skills with the ability to manage a wide variety of stakeholders, Excellent organisation and prioritisation skills able to work effectively to deadlines and manage ad-hoc projects that arise, Entrepreneurial and innovate with a positive, can-do approach and the ability to hit the ground running, Passion for a fast paced dynamic environment, Educated to degree level with a minimum of a 2:1, Strong experience in a similar CRM role or a Digital role with a CRM specialism, Experience with ESPs, Google Analytics and DMPs highly desirable, Formulate and analyze CRM strategies for VIP segment in order to maximize the participation, Develop and further enhance the customer loyalty program to uplift the customer experience, Drive marketing campaigns, programs, communications and events, Work closely with the VIP relationship team to ensure the excellent customer relationship is maintained, Collaborate with internal stakeholders to ensure excellent customer experience is delivered, Work closely with the CRM Manager and Director to define annual and seasonal marketing objectives and strategic plans for email marketing, Manage aspects of email marketing campaign development and execution including content coordination, production workflow, scheduling, list management, and reporting, Develop test & learn strategies around email, based on results and go-forward goals/objectives. Provided one-on-one training for end users. Intellectual curiosity and true passion for technology impacting both consumers and businesses is critical for success in this role, Undergraduate degree from a top institution, degrees in Computer Science, Mathematics, Finance, and Economics; preferred, 3-5 years experience, including substantive experience at a top-tier investment bank, private equity or consulting firm (preferably with M&A or investment experience in the technology sector) with a track record of success. Managed projects risks, changes and documentation. Single point of contact for CRM related inquires within the company. Handled customer relationship management and providing support for clients. Participated in key client relationships, growing accounts wifin customer experience practice and cross selling to other areas. ), Data-driven and analytical: you love data! Prior experience in Corporate Development is a plus, Solid business judgment and strategic thinking skills, An understanding of and demonstrated interest in cloud computing and emerging enterprise technology trends, Excellent communications skills (verbal and written), Ability to work well under time pressure and juggle multiple priorities, Ability to motivate, collaborate, and work successfully in a team environment, Strong attention to detail along with organization and follow-through skills, Ability to work cross-functionally within a dynamic, high growth organization, High level of energy, enthusiasm, and commitment to success, Salesforce.com product and technology knowledge is strongly preferred, Administer Salesforce, Financial Force, and Appexchange applications, Manage end user issues and education requests regarding Salesforce implementation, Maintain system metrics to track trends in usage and data integrity, Identify usage problems and craft functional (for end users) and technical communication plans to remedy issues, Work with vendor partners and design optimal solutions for integration and complex Salesforce functionality, Manage enhancement and issues logs and serve as initial point of contact with internal Salesforce users for user request, issue resolution, and training, Implement and manage various complex sales and service processes, Provide training and one on one support to end users, Manage external vendors and consultants as needed, Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs. Good communication skills: sharing information, networking, informing, managing stakeholders, driving projects, Good team player: work together with project teams, global and local colleagues, Accountable and responsible for shaping the vision and delivering projects that support the sales, service, and digital marketing processes, Leads and/or supports Sales Automation projects by acting as project manager, team member, or subject matter expert for initiatives that are related to CRM and other systems / platforms / tools as required (i.e. Managing a team of high performing analysts, administrators and developers leveraging the Salesforce technology and platform to halp clients transform their sales, service and marketing capabilities. Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. Disciplined and flexible to meet deadlines in a fast paced environment. Ongoing engagement with field sales and sales management for feedback and testing to improve and leverage continually the CRM tool. Implement and administered data.com, used both as the primary tool to enhance the SFDC database cleanup project and as a nightly batch clean engine. Understood the application development lifecycle during the implementation process. This way, you can position yourself in the best way to get hired. Build close partnerships with brand management (Merchandise, Planning, Marketing, and Store Operations) to develop an intimate understanding of brand nuances, category and seasonal marketing priorities, strategies and plans, Lead, develop and execute the design and implementation of a client segmentation system and targeting for their brands. This is a perfect time to join the team and get squared away before the rubber meets the road in 2017. . ** ******* *** **, *********, MA 01832 603-***-****. Defined, developed, and implemented project plans for successful implementation of SFA solutions using GoldMine and SalesLogix. Analyze the job trends and salary before applying to any company. Define and communicate best practices for reports, views, dashboards and business analytics, Create SOPs for sales and sales support functions and utilize technology and automations to minimize non-sales activity in the field, 2-3 years minimum related experience preferably in Media sales or CRM, Demonstrated expertise with Salesforce.com required, Expertise in implementing and integrating SalesForce.com applications, Salesforce.com Certified Administrator license a plus, Experience in Media sales or B2B sales process a plus, Ability to work independently and to work in a team environment, Responsible for all facets of CRM: analysis, list pulling, data compliancy at retail, and reporting, Provide comprehensive post mortem reports that encompass both ecommerce and retail results for each promotion that includes performance and GIMROI analysis, Coordinate the flow of data across internal and external partners to ensure that campaigns are effective, on strategy and delivered on time, within budget and include a measurable ROI, Partner with Retail Store Managers to identify relevant customer behaviors to initiate and generate targeted client lists to be used for effective clienteling purposes, Create and implement best practices for store CRM data collection, Set up promotions in CRM creating promo-codes, target lists and generating report recap. If no quant component at degree level then A level maths or equivalent, A good understanding of the luxury fashion industry, Outstanding execution skills with strong attention to detail, Outstanding work planning and time management skills: ability to prioritize, Excellent communication skills and confidence in presenting to and working with senior team members and external clients, A passion for numbers and outstanding analytical skills including, Develop overall global & regional strategies for email marketing that will drive increased consumer engagement and revenues, in particular focussing on opt-in/out rates, delivery rates, open rates, click-through rates, Drive the planning and implementation of email marketing campaigns to achieve targets, Implement a test & learn approach to challenge our existing activity, identify and recommend changes, and drive on-going performance improvement, Work with IT, Digital, and Procurement teams to develop and/or implement technology platforms that will help deliver BBCW email marketing activity more cost effectively and efficiently, Be the goto person for all email marketing questions; give guidance and support to regions, brands and products; develop strong relations with BBC PS; build contacts across the industry with suppliers; manage the relationships with our suppliers, Solid understanding of CRM applications throughout the customer lifecycle, Previous experience of working with Campaign Management tool is essential, Solid understanding of data segmentation and profiling techniques, Extensive experience in a management role is essential, Extensive experience in an email marketing role is essential, Significant experience in a global role is desirable, Help refine the CRM vision and strategy; a tool that will contain, analyze and provide key relevant information about our customers worldwide, Identify business requirements from Customer Experience, Retail and Performance Marketing teams, Identify data points and data feeds necessary to populate the CRM and build customer profiles, Work closely with the internal teams (customer care, architecture, analytics, performance marketing) to identify existing data feeds, and put together a strategy to collect the other ones, Work closely with the Customer Insights Manager and the rest of the Customer Experience Team to implement innovative initiatives to better the experience of our customers, powered by the CRM, Work closely with the Analytics to optimize the service levels of the Customer Experience and Shipping teams according to CRM information and profiles, Analytical; you understand deeply web analytics and you can derive models and insights from the data, Critical thinking ; you are able to connect dots and derive insights from various information sources, Self-managed; you thrive in environments where you have a certain degree of freedom. Maintain system of assigning and tracking codes for accurate reporting, Maintenance of database: update database with ecommerce, mail scrubbing, updating of list, reconciling duplications, assigning stores and associates, Create store client list and master list summary. Using marketing expertise to solve business problems and highlight shining ROI. Passionate about building productive relationships with clients, partnering and team members. Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on-premise ERP business applications, Third-party integrations and functionality and impact of these integrations. Perform in-depth SFDC/Marketo infrastructure database discovery & analysis. Salesforce developers are specialized software developers working with a program billed as the world's most popular Customer Relationship Manager (CRM). Sr. Salesforce executive wif over 15 years of professional customer relationship management CRM, Management consulting, Software development and implementation of CRM solutions wif strong marketing, Project management, Designing and technical skills including 8 plus years of experience in salesforce CRM.Salesforce Certified Professional (DEV 401/ADM 201) experienced in different project phases . Maintained close contact with sales management and generated/evaluated all store-specific financial reports. Established and maintained effective working relationships wif subordinates, peers and supervisors. Troubleshoot website and software errors. This way, you can position yourself in the best way to get hired. Collaborated wif internal stakeholders to create usage, compliance and ROI reporting. Experience with Catalog marketing and production a plus, Proficient in Microsoft Office (Excel, Word, Outlook and PowerPoint) and SQL, Competent experience with SAS in a data warehouse environment, Strong communication and presentation skills with the ability to relate and present to senior level executives and external business partners, Ability to formulate vision and focus teams on measured goals, Must be able to work with technical data as well as creative concepts, Strategically and analytically capable to match day-to-day execution requirements, Motivated with a strong work ethic and an appreciation for a team-orientated organization, Understanding the business to business sphere, Passionate marketing/program/project manager, Knowledge of CRM program design and digital marketing, Strong strategic thinking and problem-solving skills, Able to synthesize complex business initiatives into compelling value propositions, Comfortable negotiating with senior stakeholders and operate remotely and independently, Able to absorb limited travel between London, Berlin and Zurich, 5 years of relevant professional experience in Marketing or project management, English native speaker level, second European language as a plus (especially French, Italian or Spanish), Lead a team to plan, cost, build and execute CRM campaigns (for Sportsbook and Exchange) based on specific customer segmentation, campaign or behavioral change objectives, Work closely with the International Marketing Manager to produce coherent and high performing Sports marketing plans delivering against business and product KPIs including: repeats month on month, reactivations and customer engagement KPIs such as opens, clicks and unsubscribes, Proactively manage the CRM budget to meet the desired balance between ROI and spend, Drive customer awareness of Betfairs services and products via education and promotional activity, maximising customer engagement, Work closely with the marketing insight team to constantly improve targeting and campaign performance, Work closely with Creative Studio to deliver exciting on brand content (both visual and copy), Work with the Optimisation Manager to maximise the teams use of all available marketing technology in order to drive continuous performance improvement, Manage four CRM marketing executives ensuring they are working towards team goals, providing the support and guidance for personal development, Minimum 5 years of working experience in CRM field / marketing communications / digital marketing, Strong background in customer acquisition, re-engagement and retention strategies, Knowledge of marketing automation tools Salesforce, Eloqua, Sprinklr would be a plus, Confident communicator capable of inspiring strong collaboration in an organization.