Provided technical service support and installation, maintenance, and software training support. Flexible and versatile - able to maintain a calm focus under pressure. milling machine PCs, production label printers, tube label printers, and etc), Maintain inventory of all hardware ensuring replacements are available as needed, Utilize Microsoft SCCM to manage computers within the domain, Application packaging for SCCM deployments, Maintain contact list for hardware and software vendors used in production, Diagnose and isolate problems, devise resolutions to improve functionality, Support and escalate issues to IT Manager, CSC IT-Helpdesk, SAP IT-Helpdesk, Global IT Support, and vendors, Perform desktop level software and hardware installations and upgrades, implement file backups, and configure systems and applications, Create and maintain user account database, manage system access suspending/terminating access levels, coordinate user moves, and other changes with appropriate department manager to limit business disruption, Oversee weekly incremental and full tape backups, Facilitate end-user training specific to software and hardware functionality, as well as office or other related equipment, Serve as back-up in the absence of IT Manager as required, Associates Degree or Technical School certification; Bachelor Degree desired, Minimum of 2-3 years experience in tier 2 IT support or 3 years experience in Help Desk/Tier 1 support, Ability to multitask and work in a fast paced technical environment, Good judgment, problem-solving, and decision making skills, Flexible and adaptable to changes in business demands, Must exhibit a passion for excellence with strong integrity, Ability to build & manage strong working relationships with customers and peers, Must maintain confidentiality and professionalism, Lead team in operating and maintaining high performance, high availability private and public service for company systems, Must have a strong background in sourcing, implementing and managing Managed Services vendor relationships and contracts, Manages simultaneous large-scale projects with an emphasis towards defect-free, on-time, on-budget, and in-scope completion, Develop metrics for server, hardware, software, networking, security and storage operations. Work with team members to develop service objectives and monitor progress against objective, Responsible for technical support and standardization of the security systems across the ASCO locations, Project management of IT Infrastructure projects as assigned. Guide the recruiter to the conclusion that you are the best candidate for the it operations job. Responsible for the operation, production, and management of all information systems for the technology area including the Customer Management System, Mediation, Interconnect, Fraud Detection, CDR Repository, Data Warehouse, Information Management, and Billing among others. IT Operations Resume Samples | Velvet Jobs Tracked and recorded project progress, maintained issues, error logs, and support troubleshooting PROD issues. Gather customer requirements, design, install, test and document. Install, patch and troubleshoot general desktop software OS images, Office applications, internet browsers, Install, configure and assist with the support of Bose customized software shop floor applications for repair technicians and operators in the facility, badge access system, security camera system, Install, patch and maintain VMs and VM hosts, Maintain SQL Server databases maintenance jobs, cleanup routines, backups, Install, maintain and support hardware server racks, network cables, phones, related telecommunications infrastructure, label and laser printers, RF guns, Monitor network stability and performance to ensure 24x7 operations, Identify critical issues, triage and escalate issues following standard procedures, Independently recognize areas for improvement and lead/facilitate work to improve processes, Work with on-site end users to collaboratively target areas for improvement in the IT delivery, Provide guidance and on-site insight to remote team members for complex projects, Provide impact analysis for upcoming patches, upgrades and projects, Initiate communication to clarify business requirements, business issues, project statuses, etc. Reported important problems to management. Provided recommendations for resolving defects. Organizes software update process for existing applications and coordinates the roll-out of software releases, Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. plan parallel work streams when possible, Leads the support of highly complex and comprehensive applications and systems and/or business lines, Researches industry standards, best practices and new innovations in technology and makes recommendations, Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations, Identify, address application/ data issues, cross-capability and cross-release issues that affect application integrity, May be involved in application deployment ( off the shelf or in-house) and procurement, Monitor system life cycles, ensure specifications and functionality support business. Knowledge of CA Autosys job scheduler is a plus, Proficient written, verbal, and interpersonal communication skills at all levels of the organization, Effective organization and time management skills, with the ability to establish effective working relationships and contribute in a team environment, Dedication and willingness to work flexible hours, ITIL Foundation v3 Certification required or commitment to obtain within 6 months of hire date, Project Management of the full life cycle development and implementation programs assigned and technical activities to ensure successful project execution and meeting of requirements, Managing IT Service Catalog and Configuration Inventory, Work with Corporate IT resources including service desk to coordinate and deliver IT Service Management, Perform all project management functions to including work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development, Lead and direct the successful delivery of application development, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery, Manages activities of subcontractors utilized to deliver the technical solution, Define and implement development plans for assigned projects in order to increase staffs knowledge and skills in the areas of project management, requirements management, and technology capabilities. for all technologies supported within predefined service, Performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment, Major incidents management weekly on-duty, detecting and assessing major incidents, assembling crisis resolution team, driving for service restoration, regular communicating business impact and overall progress to global stakeholders, Job holder is required to take fixed amount of morning (6:45am~3:00pm) and weekend shifts responsibilities shared within the team, Play Regional Technical Lead role working closely with Service delivery teams (L3) to support Global Tech Lead in Technical area activities (problem management, knowledge improvement, take-on), Provide sufficient support of global IT Ops projects, Manage or participate in global IT Ops take-ons, Contribute to high collaboration global IT Ops team, Undergraduate degree (MIS or Computer Science a plus), ITIL Certification or demonstrated thorough understanding of ITIL, Need to have at least one formal industry qualification or relevant proven experiences in the area of speciality, Minimum of 3 years professional experience in Information Technology areas, Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives is required, Strong customer orientation with a focus on delivery of value added service, Self-reliance, strong personal integrity and emotional stability, Ability to work effectively in a flexible and changing environment, manage multiple activities and priorities, and work well under pressure, Excellent interpersonal skills. Complied with the company's and user's requirements regarding all IT systems information. ), dashboards, root cause analysis, and areas of improvement, Serve as an internal change agent to drive business process enhancements, controls and innovation, Contribute to the overall business strategy and operations of the enterprise along with other senior functional executives, Champion the hiring and development of IT talent, Bachelor's degree in the field of computer science, engineering or related field is preferred. Charged to produce results in RAS, service transition and technical management for 4000 servers, centrally and distributed using virtualization, project and offshore cost reduction initiatives. IT Operations Analyst Resume Samples | QwikResume LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization, Position requires a high degree of adaptability in addressing Linux, Database, Configuration Management and Network issues in a production environment while adhering to compliance standards, Possess very good communication skills both written and verbal, Demonstrated self-motivation and negotiation skills, BS Degree in Information Technology or Computer Related Studies, 5 to 7 years of experience OR equivalent combination of education or experience, Bachelors degree in related field and/or equivalent work experience, 3+ years of experience in desktop support role, Previous experience with retail POS operating systems is preferred, Extensive knowledge of computer hardware, Windows OS, IOS, application support, peripherals, and networking, Experience with Printer Servers; Basic Networking (TCP/IP), Proficient in MS Office (Excel, Word, PowerPoint, Outlook), Ability to communicate effectively and professionally at all levels of the organization, Knowledge of commonly-used concepts, practices, and procedures for end user technical support, Strong problem solving and researching skills, Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues, Must be able to multi-task and be flexible with assigned work schedule, Requires extensive working knowledge of all hardware/software concepts, including all supported products and network/account management tools, Ability to effectively prioritize and organize workload to meet deadlines in a fast-pace, constantly changing environment, Must have the ability to work in a team environment and present a professional image, Ability to work productively in an open office environment, Ability to spend 8h a day in front of a computer screen and communicate with users, Provide first response to production alerts/notifications including execution of documented problem resolutions steps, Assure all support documentation is complete, up-to-date, and consistent, Assure cross training documentation is complete and up-to-date, Interact with vendor support personnel to jointly resolve issues, Escalate issues that cannot be addressed by first level documentation to designated internal subject matter expert support personnel, Ongoing maintenance of first level support documentation, Prepare incident logs and reports for all support incidents and resolutions, Assist with cross-training of additional first level support staff, 3+ years performing in a first or second level support role (Help Desk or other), Excellent verbal and written communication skills, including phone etiquette, Conceptual familiarity with batch job scheduling and processing, computer networks, databases, file servers, file transfers and related technologies, Proficiency with Microsoft Office products: Word, Excel, PowerPoint, Visio, and MS Project, Strong Business Analysis skills - Experience with document management technologies such as SharePoint, Ability to work under pressure to resolve critical production issues, Strong work ethic to follow issues through to final resolution, Ability to multitask when multiple issues occur simultaneously, Willing to be on-call for evening, overnight, and weekend shifts when needed, Willing to work 2nd or 3rd shift and be on-call on a 24/7 basis while in training, Experience with UC4 or other batch scheduling systems a plus, Experience with GlobalScape or other secure FTP services a plus, Experience with Microsoft SQL Server technologies a plus, Familiarity with ETL technologies and programming concepts a plus, Experience with generation of reports and technical documentation a plus, Collaborate with internal and external business partners to gain understanding of their business needs and adapt departmental plans and priorities to address business and operational challenges, Lead and Develop people - manage professional employees by setting team direction, resolving problems and providing guidance to members of your team, Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration, Manage and ensure compliance with IT structures/processes/technologies, Maintain knowledge of and leverage IT industry/marketplace technologies and trends, Influence or provide input to forecasting and planning activities, Manage the relationship (relative to Operations & Maintenance (OM)) between the business customers and IT partners for assigned applications, Provide second level application support, coordinating the involvement of business and/or development resources in problem resolution as necessary, Continually develop support skills to minimize dependency on development resources, Assist OM team with problem triage, categorization (break/fix vs. enhancement), root cause analysis and ability to duplicate a problem, Provide leadership in critical issue resolution during war room process, Facilitate the hand-off of new release functionality from the development team to the OM team, Facilitate the gathering of business requirements to support OM activities as necessary, Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements), Collect, analyze and report SLA and OM metrics data (and take corrective actions as warranted), Resolve issues with application-level service performance, Identify, sponsor and implement continuous improvement initiatives within the OM unit, Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts, Participate in the budget setting process including justification of planned staffing levels, Optimize the mix of resources to obtain maximum results at the lowest cost, Manage the release calendar for all OM activity (code fixes and work orders), Ensure compliance with all Sarbanes-Oxley and other audit / security requirements, Manage the proper level of OM engagement in development processes to ensure that new applications / functionality are supportable following transition to OM, Participate in on-call responsibilities 24x7x365 (critical business applications but applications are stable and currently issues occur two to three times a month outside of normal working hours), 5+ years of application development or support experience in a large enterprise environment involving distributed applications, 2+ years of experience leading teams and/or managing workloads for team members, Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365 (critical business applications but applications are stable and currently issues occur two to three times a month outside of normal working hours), Experience leading development and/or support for large, critical applications, Experience managing TriZetto Facets applications, Experiencing managing high-profile, high-criticality applications, Experience managing a remote team of resources including offshore team members, Prior experience as Service Manager or Operation Service Support Manager, Drive full set of people management activities, Manage team performance from a delivery point of view along given targets, directives and processes (i.e Incident and Problem Management, Change and Release Management, Compliance Management), Foster continuous improvement as an incremental piece of the daily work, and consequently promote an efficient usage of company resources, Run and maintain the services and related applications at or above agreed service levels, Service design: evolution of existing processes, tools, automation and technology stack, manage continuous improvement process and feedback to Reseach & Development organization when applicable, Service automation: define the requirements for achieving full automation of the management of the platform Contribution to the automation under an open source framework, Capacity planning: support service specific capacity planning activity in coordination with involved organizations, Reporting: participate in the definition of the service related KPIs and support its implementation. Fulfill assigned ad hoc management projects on time and deliver high quality, Drive, direct and ensure on-time and high-quality fulfilment of each relevant research deliverable. Maintained network for individual departments and branch offices. Strong foundation in IT and media. Oracle Certified Associate (OCA)), Project Management Certification (e.g. Would you know how to integrate SharePoint 2013 into System Center Operation Manager 2012 as well? As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners . Managed the IT Operations Resources by providing direction regarding strategic planning, organizational development, staffing, performance management, contract negotiations, and support for the distribution facilities as well as for multi-site distribution centers. It / Operations Analyst Resume Sample [m34myx3y846d] Assess multiple solutions for systems projects; solicit ideas from colleagues and industry experts, research the Internet, create low cost, effective support strategies. IT specialist provides superior technical support; designs engineering solutions with solid understanding of business requirements gathering, business process flow, business process modeling, and business analysis.Possesses strong experience with Software Development Life Cycle (SDLC) and application compatibility issues; ability to adapt quickly to changing environments, and staying current . Effective interpersonal and leadership skills. or B.A. Skills : WIndows Server, Vmware, Process Management, Incident Management, ITIL, Infrastructure Management, Change Management, Network Administration, Linux, Exchange Server, AWS, Microsoft Azure, Vcloud Air. Download IT Operations Resume Sample as Image file, Operations Administrative Assistant Resume Sample, Working knowledge of firewalls/access lists and NAT, Workstation/Laptop configurations/reconfigurations, Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues, Manage and prepare incoming and outgoing customer tape backups.